What we do

We help you leverage on your data and offer it as shared knowledge across your organisation.

We facilitate collaboration in service processes.

We use AI-based solutions to process historical data and provide root-cause analysis, predictive measures and instant assistance to service employees.

We help you improve customer experience and loyalty.

Customer Benefit

SAP Partnership

Functional Areas

End to end asset and service management processes

  • Omnichannel customer contact
  • Self service and communication
  • Ticket management and resolution
  • Field service management, planning and mobile execution
  • Logistics, and confirmation
  • Analytics and reportin

Service organisations deal with unstructured
data, in documents, in notes, audio and video
recordings, and chat messages.

The key is how to use this treasure!

We make products to use Artificial
Intelligence to provide insight to field
engineers to improve first time fix rate and
increase customer loyalty.

 

Technology

Web and mobile applications

  • Portals and add-ons
  • SAP field service management
  • SAP Service Cloud
  • S/4 HANA service management, Cloud, onPrem
  • SAP ECC Customer Service and Plant maintenance
  • Microsoft Outlook and Teams
  • Al and Machine Learning applications

Get in touch with us

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